As you can imagine in a busy school, from time to time there may be occasions when either you or your child may have concerns. All staff work very hard to ensure that each child is happy at school and is making good progress. They also want to know if there is a problem, so that they can take action before the problem seriously affects the child’s progress and wellbeing. Most complaints are normally resolved informally at this stage. Where parents feel that a situation has not been resolved through contact with the class teacher, or that their concern is of a sufficiently serious nature, they can discuss it with the headteacher.
We would hope that, working together, any problem could be satisfactorily resolved. However, the school does have a formal Complaints Policy which may downloaded from the tab below or can be viewed in the Policies, Plans and Reports page in the dedicated tab at the top of this page.